1. Art submission and pre-payment does not automatically create a contract for art job production. Submitted art jobs are subject to our evaluation. If any art job is above our regular published rates, or we cancel a job (see item #8, below), we will cancel/void your Paypal/credit card payment and send you a written quote for the job (which you can then accept) or send you a reason why we cannot produce the job. Your finished art will remain available for a maximum of 3 months. Only written instructions and approvals are accepted. Oral statements by the staff of FIXLOGO PH and our clients are not accepted or considered binding. 2. By submitting art to us, the user and purchaser assumes all responsibility and potential liability regarding trademark, copyright, intellectual and other laws relating to the art. 3. We are not responsible for art errors of any kind (see item #4, below). We are not responsible for art that is not available within the allotted time period or consequences that might arise. Due to the large variety of fonts, we reserve the right to duplicate your text by drawing it rather than typesetting. We will reproduce your text so it looks the same as the original. We suggest and urge you obtain a proof prior to producing any products. 4. We will correct any art errors that are our fault at no charge. We must be given the opportunity to correct any of our errors as we will not refund/credit the cost of the job. We must be notified in writing of any errors within 10 days of our posting your finished art for download or email. Any notifications of errors after this period will be considered a new job and we will charge for corrections. 5. Any and all information (NOT including logos or art) submitted by emails, faxes or any other source including comments, ideas, information, opinions, messages submitted to www.fixlogo.com and related websites and FIXLOGO PH become the exclusive possession of FIXLOGO PH. For that reason, FIXLOGO PH advises against your providing any information, especially confidential knowledge or suggestions. By providing any information establishes a transfer of all rights to FIXLOGO PH without restriction or compensation to you. This does not include the transfer of rights to a logo or artwork. Submitting logos and artwork to us does NOT transfer the rights to us. 6. All users and purchasers of our services agree to indemnify and hold harmless fixlogo.com and website domain owners, affiliate websites and their respective owners and website domain owners, directors, officers, employees, agents, and related third party service providers, affiliates and entities from all liabilities, claims and expenses, including attorneys' fees, but not limited to, direct, indirect, special, incidental or consequential damages, or other losses arising from the use of the website, services or the use of, or inability to use, the products or services. By using fixlogo.com and services, you agree the entire liability of owners and any of their websites, including fixlogo.com and website domain owners, arising from or related to the use of our products, services and/or website(s) shall be limited to the amount actually paid by you for the products or services concerned. 7. If any term or provision of these Terms of Use is held to be invalid, void or unenforceable by a court or arbitrator of competent jurisdiction, the remainder of these Terms of Use will not be affected, impaired or invalidated and each remaining term or provision will be valid and enforceable to the fullest extent permitted by law. 8. All prices are in United States dollars. All payments must be made by the Paypal/credit card account of the FixLogo.com registered user (no third party payments). We reserve the right to refuse clients and art jobs at our discretion. By visiting this website, you agree to our terms. Terms are subject to change without notice.
CUSTOMER SERVICE EMAIL : fixlogo [at] yahoo.com (please do not email quote requests. Please use our REQUEST ART QUOTATION form)
FAX : 775-238-2828
Whenever you contact us regarding an art job :
We track your art in our system by the name of the art file that you sent us, NOT your purchase order number or a description of your art. We receive many emails and Faxes without any contact info and this delays art production and causes us additional work. When you email or FAX us information regarding your job, please include the name of the art file, your company name and your contact info including your phone number with area code.
How to send us a layout or additional images for an art job you just submitted :
Remember, you must submit your art job through our "submit New Art" page prior to sending us additional files.
1) On the Subject Line, reference the name of the art file you just submitted. If you do not know the name of the file, the name of the file will be within the acknowledgement email you receive or the "View Sent Art Status" page.
2) Advise us what the file is for : layout purposes, color reference, art item to include, sample of Font style to use, etc.
3) Include your complete contact info as noted above in "Whenever you contact us regarding an art job".
Following these simple instructions will help to keep our workflow uninterrupted and speed production of your art. Thank you.